Models : HP iPaq 6320, 6325, 6515

1. Switch ON the mobile with a SIM card that is not accepted,
2. The phone will prompt you for an unlock code
3. Enter the Unlock Code we sent to you.

Models : HP iPaq 6315

1. On the Today screen, tap Start > Settings.
2. Tap the Phone Band icon.
3. Tap Shift + Ctrl key to enable the keys.
4. Tap the area below the band selection box to open the unlock tool.
5. Tap Shift + Ctrl to disable the keys.
Shift +Ctrl keys
disabled
Shift + Ctrl keys
enabled

6. Enter the 8-digit unlock code and tap OK when done.
7. Wait for the device to validate the unlock code (about five seconds). You will see one of the following screens:
-Unlock successful.
-Unlock failed due to incorrect code. The user has three attempts to unlock.
After three attempts, the device will refuse any more unlocking attempts.
Perform a soft reset to reset the counter to perform additional unlocking attempts.
-Device is not ready for unlocking. This error message displays when the user tries to unlock when the phone application (not the device) is not in a steady state. It takes 30 seconds after powering on the phone for it to reach a steady state.

Troubleshooting:

If your handset does not accept the unlock code please follow the instructions below

You need to be in an area with good cell phone coverage (any carrier).

Please follow these exact steps

1. Insert a T-Mobile SIM card
2. Hard reset the iPaq by holding down the power button and pushing the soft-reset button until the device restarts.
3. Go through the setup procedure with calibration and get to the default home screen
4. Verify that there are service bars showing in the top of the screen and the green/orange phone light on the top right is blinking green
5. Wait 60 seconds after verifying everything is ok
6. Enter the unlock code, it should be accepted by the second time

If these steps do not work, please insert a different SIM card and start at step 2.