Model : All Motorola - Except MPX and CDMA/TDMA handsets

1 - Switch ON your phone with a not allowed SIM Card,

2 - Phone should show "Enter Special or Subsidy Code"

3 - You can now enter the Unlock Code we send to you.

4 - Your Phone will now be unlocked

 If any of these messages appear :

      - "Contact Service Provider"

      - "Tamper Alter"

      - "Wait before enter special Code"

      - "Contact Service"

It's because you or somebody else has already enter too many wrong codes, you just have to leave the phone ON on the error message and after 40 min to 2 hours maximum the message "Enter Code Special" will appear again.

 Motorola CDMA / TDMA Unlocking Instructions.

1. Press 74663 # [Menu] [Menu] and you will be asked for subsidy code.

2. Enter the code.

3. Your phone will be unlocked instantly.

Motorola MPX Unlocking Instructions.

We will supply you with 2 unlock codes one will be the NETWORK PIN and the other the SERVICE PROVIDER PIN.

1. Switch ON your phone with a not allowed SIM Card,

2. If phone is asking for NETWORK PIN enter the NETWORK PIN we sent you

3. If phone is asking for SERVICE PROVIDER PIN. Enter the SERVICE PROVIDER PIN we sent you

4. Your Phone should now be unlocked.

MPX FAQ

Phone is asking for NETWORK PUK and a new password twice.

I entered the code from yourselves but phone saying "Operation not supported by this SIM card". What should I do?

If you still have the original card:

Please power on the phone with the original card in and when phone fully powered on (You have access to the menu), then

TYPE: * # * * 3 6 4 # and press green button

you'll get a error message and after it your will see: Engineering menu

Click "Options"

Click "GSM Test"

Select "Send AT command"

Now you will see a new window with : Send AT Command

type AT+CLCK="PN",0,"[SERVICE PROVIDER PIN or NETWORK PIN] " and press send.

If you get Response "0 []" phone is unlocked If you get 1 error, then make sure you have typed the code correct and try the other code

If you don't have the original card:

Please switch your phone off, take battery out.

Put battery back in, power on the phone.

Now the phone it will ask to enter NETWORK PUK.

Now please DON'T TOUCH the phone for 2 hours.

After 2 hours it will change screen!

Now please enter the code received from us and 00000000 (eight zero's) as a new password.

Now the phone will be unlocked. Phone is asking for SERVICE PROVIDER PUK and a new password twice.

I entered the code from yourselves but phone saying "Operation not supported by this SIM card". What should I do?

YOU NEED to have the original card

Please power on the phone with the original card in and when phone fully powered on (you have access to the menu), then

TYPE: * # * * 3 6 4 # and press green button you'll get a error message and after it your see: Engineering menu

Click "Options"

Click "GSM Test"

Select "Send AT command"

Now you will see a new window with : Send AT Command

type AT+CLCK="PP",0,"[SERVICE PROVIDER PIN or NETWORK PIN]" and press send.

If you get Response "0 []" phone is unlocked If you get 1 error, then make sure you have typed the code correct and try the other code

If you don't have the original card or if the original card is not accepted because you flashed the phone with other firmware, then sorry but we can't help you.

Why do I have to wait 2 hours before I can enter the code when phone asking for NETWORK PUK?

This is because Motorola have added an anti brute force protection and if you enter to many codes, the phone will ask for NETWORK PUK and then it will refuse to accept the code even if is the right one.

After I restart my phone, the phone is asking again for SERVICE PROVIDER PIN. What shall I do to make it stop?

Follow the instructions from SERVICE PROVIDER PUK and after that it will never ask for the code again.