Download the remote unlock application and instructions from here.  The application supports ONLY Windows XP & 2000.

HOW TO GENERATE YOUR LOG FILE

1: Connect cable to PC and be sure the COM port is adjusted properly

    You need to connect using a cable like Nokia DKU-5, Nokia CA-43 or similar connected to ports from COM1 to COM9
    See **CONNECTION** section in downloaded instructions file for more information

2: Start C:\bb5_unlocker\BB5logunlocker.exe

3: Connect the phone and switch on without a SIM card

4: Press 'Read Phone' button and wait until get the message 'Done'.
    If everything is correct you will see information from phone displayed on the screen.
    Note: This software unlocks BB5 handsets with rap3g v2.11 to v2.20.

5: Press the 'Make Log' button and wait until you get the message 'Done'
    The Log file will be created and automatically saved in the "C:\bb5_unlocker\logs\" folder

6: Upload your log file to us using the form below.
 

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